About River

River is a design company building personal transportation for livelihood.

We focus on creating multi-utility products for those independently carving their own path. We’re building from the ground up, bringing together design, engineering and technology to solve real, everyday problems. Our signature two-wheeler, Indie – The SUV of Scooters, is built to be a dependable companion for getting things done.

Today, we’re 1,500+ people strong, headquartered in Bengaluru, and have raised our Series C.

River is backed by leading global automotive OEMs, international tech investors, and top institutional asset managers, including Yamaha Motor, Al-Futtaim Automotive Group, Toyota Ventures, Mitsui & Co., Marubeni Ventures, Lowercarbon Capital, Maniv Mobility, Elev8 Venture Partners, Claypond Capital, Trucks Venture Capital, 360 ONE Asset, HDFC AMC, Singularity AMC, Anicut Capital, and JIF Capital.

Key Responsibilities
Lead and manage a team of customer service representatives to ensure high levels of customer satisfaction and engagement
Develop and implement effective customer management strategies that align with company goals and drive customer loyalty
Act as the primary point of contact for customer escalations,



ensuring timely resolution and maintaining robust relationships
Analyze customer feedback and behavior to identify trends and areas for improvement, presenting actionable insights to senior management
Achieve a minimum of 90% customer satisfaction score through proactive customer engagement initiatives
Increase team performance metrics by 20% within the first year through effective team management and training
Successfully reduce customer complaints by 15% through the implementation of targeted customer management strategies
Establish a culture of continuous improvement within the team, leading to enhanced customer experiences and retention rates

Ideal Candidate
5 to 10 years of experience in customer management and team leadership roles, preferably in a service-oriented industry
Exceptional communication and interpersonal skills, with the ability to build rapport with customers and team members alike
Strong analytical skills to interpret customer data and feedback effectively
Ability to thrive in a quick-paced setting while managing multiple priorities and driving results

📌 Area Service Manager Karnataka Hubli
🏢 River
📍 Hubli