Position: Technical Support Executive

Job Summary:
We are looking for a Technical Support Executive to handle day-to-day technical support for Linux servers, VoIP/Dialer systems, network connectivity, and agent operations.

Key Responsibilities:
Monitor and troubleshoot Linux servers, including CPU, RAM, disk space, services, processes, and logs.
Handle basic Linux commands such as df -h, free -h, and systemctl status.
Troubleshoot VoIP/Dialer systems, including SIP, RTP, SIP Trunks, Dial Plans, Campaigns, and call connectivity.
Resolve issues such as no audio/voice, outbound calling failures, and dialer errors.
Identify whether technical issues are related to the server, dialer, network, or user level.
Perform basic networking troubleshooting involving IP, DNS, Ping, Routing, Firewall, and connectivity.
Coordinate with technical/vendor teams for escalated issues.
Maintain technical records and prepare daily/weekly/monthly reports.
Use MS Excel for reporting and analysis, including SUM, IF, COUNTIF,



VLOOKUP, Filters, Conditional Formatting, and Pivot Tables.

Requirements:
Hands-on experience in Technical/IT Support.
Practical knowledge of Linux, VoIP/Dialer systems, and basic networking.
Positive troubleshooting and problem-solving skills.
Working knowledge of MS Excel, VLOOKUP, and Pivot Tables.
Experience in server, dialer, or call-centre technical support will be preferred.

Significant:
Candidates with only general desktop/helpdesk support experience may not be suitable. Practical knowledge of Linux + VoIP/Dialer + Networking is required.

Pay: ₹18,000.00 - ₹22,000.00 per month

Advantages:
Provident Fund

Education:
Bachelor's (Required)

Experience:
Technical Support Executive: 3 years (Required)

Language:
Hindi (Required)
English (Required)

Work Location: In person

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