Location: Delhi
Salary: ₹5 LPA – ₹6 LPA
Experience: Minimum 5 years
Working Days: 6 days a week
Working Hours: 10:00 AM – 6:30 PM
Job Summary
We are looking for an experienced Tele Sales Manager to lead and manage the telesales/call center team. The ideal candidate should have robust experience in outbound sales, inside sales, team handling, CRM, and dialer-based calling processes.
Key Responsibilities
Manage and lead the tele sales/call center team to achieve daily, weekly, and monthly sales targets.
Handle and drive outbound sales and inside sales activities.
Monitor team performance, productivity, conversions, and call quality.
Develop strategies to improve lead conversion and overall sales performance.
Track and manage leads through CRM software.
Monitor calling activities and performance through dialer systems.
Conduct regular team meetings, provide feedback, and coach team members.
Set and monitor individual and team-wise sales targets.
Analyse sales reports and identify areas for improvement.
Ensure proper follow-up with leads and maintain a robust conversion pipeline.
Handle escalations and support the team in closing difficult leads.
Prepare and share regular sales performance reports with management.
Mandatory Requirements
Minimum 5 years of experience in Tele Sales / Inside Sales / Call Center Sales.
Outbound sales experience is mandatory.
Proven experience in managing and handling a call center/tele sales team.
Hands-on experience with CRM software is mandatory.
Experience using dialer/calling software is mandatory.
Robust knowledge of sales targets, lead management, conversion, and follow-up processes.
Excellent communication, leadership, and team-management skills.