Key Responsibilities
Conduct detailed counselling sessions with students and parents based on validated lead information.
Analyse student goals, pain points, financial considerations, and timelines to recommend suitable courses.
Handle difficult customers and critical objections related to fees, trust, timing, competition, and placement outcomes professionally.
Drive admissions closure through structured follow-ups with minimal escalations and transparent next-step communication.
Ensure all counselling and follow-up activities are accurately documented in the CRM.
Maintain ethical counselling standards and ensure zero mis-selling.
Meet assigned admission, conversion, and revenue targets.
Participate actively in training and certification programs conducted by L&D.;
Provide feedback on lead quality, student concerns, and process improvements.
Required Competencies
Consultative counselling and needs analysis.
Advanced objection handling and closing skills.
Solid communication and influencing ability.
Parent counselling and decision-maker handling.
Emotional intelligence and empathy.
Time management and follow-up discipline.
Ethical selling and compliance orientation.
Ownership, accountability, and resilience.
Fluency in Tamil is mandatory.
Qualification & Experience
Minimum 2–5 years of experience in admissions counselling, sales, or a similar conversion-focused role.
Proven track record of achieving or exceeding B2C conversion targets.
Experience in handling parents and high-value admissions is preferred.
Tamil fluency is required.
Job Details
Job Type: Work from Office
Location: Thrissur
HRA: HRA will be provided as per company policy.