E-commerce Customer Support & Order Management Executive

Location: Manewada Road, Nagpur, Maharashtra
Salary: ₹13,000 – ₹20,000/month
Employment: Full time

We are looking for a responsible and customer-focused E-commerce Customer Support & Order Management Executive to manage daily website orders and customer communication.

Responsibilities
Manage and process daily website orders.
Handle customer phone calls, WhatsApp, website chat, and emails.
Confirm orders and provide delivery/order updates.
Follow up on pending, delayed, cancelled, and returned orders.
Coordinate with warehouse and delivery teams.
Handle customer complaints and resolve issues professionally.
Maintain accurate order and customer records.
Ensure no order, call, or customer message is missed.
Prepare basic daily order and customer-support reports.

Requirements




Fluent spoken and written English is REQUIRED.
Positive customer-service and communication skills.
Previous e-commerce/customer-service experience preferred.
Basic knowledge of Excel/Google Sheets, WhatsApp, email, and web systems.
Ability to manage multiple orders and customers.
Responsible, organized, punctual, and professional.
Hindi/Marathi is an advantage.

How to Apply

Please send your CV, previous work experience, languages spoken, and relevant e-commerce/customer-service experience.

Candidates with robust English communication skills will be preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 E Commerce & Order Management Executive Nagpur
🏢 TechToy
📍 Nagpur