Front Office Manager – Hotel Industry

Job Location: Sivakasi

Experience: 1–3 Years

Industry: Hotel / Hospitality

Job Responsibilities:

Handle guest check-in and check-out* procedures efficiently.
Welcome guests and provide qualified and courteous service.

Manage room reservations, bookings, cancellations, and modifications*.
Handle guest queries, requests, and complaints and coordinate with relevant departments.
Maintain accurate guest records and front office documentation.

Coordinate with Housekeeping, F&B;, Maintenance, and other hotel departments* for smooth operations.
Handle cash, billing, invoices, and payment collection as required.

Manage and update hotel bookings through OTA platforms such as Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia*, etc.
Monitor OTA reservations, room availability, rates, cancellations, and guest reviews.
Ensure OTA bookings are properly updated in the hotel's reservation/PMS system.




Assist in improving online guest satisfaction and maintaining valuable ratings/reviews.
Prepare daily front office reports and maintain occupancy and reservation records.

Requirements:
Any Degree / Diploma in Hotel Management or Hospitality preferred.

1–3 years of experience in Front Office / Hotel Operations*.

Good knowledge of OTA platforms and online hotel bookings*.

Knowledge of Hotel PMS / Reservation Software* is an added advantage.
Valuable communication and interpersonal skills.
Basic computer knowledge.
Customer-service oriented with a professional attitude.

Ability to work in rotational shifts*, including weekends and holidays.
Knowledge of English is required; additional languages are an advantage.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Front Office Manager Sivakasi
🏢 Pearl Group
📍 Sivakasi