Position: Customer Service Executive – Voice Process
Process: Korean Air – Voice Process
Process Type: Inbound & Outbound
Shift: 1st Shift / Morning
Working Days: 6 Days
Weekly Off: 1 Fixed/Rotational Off

Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Assist customers with airline-related queries and requests.
Handle booking, ticketing, cancellation, rebooking and other customer-service queries.
Resolve customer concerns through effective communication and problem-solving.
Provide accurate information while maintaining a high level of customer service.
Use ticketing, reservation, CRM or airline-related systems as required.

Candidate Requirements:
Excellent verbal and written communication skills.




Solid customer service and problem-solving abilities.
Experience in BPO / Customer Support / Voice Process.
Airline or Travel BPO experience is highly preferred.
Ability to handle real-time customer situations professionally.
Knowledge of ticketing/reservation systems.
Experience with Amadeus, Sabre, Galileo/GDS will be an added advantage.
Comfortable working 6 days a week with 1 fixed/rotational weekly off.
Comfortable working in the 1st/morning shift.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Kolkata (India)
🏢 Edurun Virtuoso Services Private
📍 India