Key Responsibilities
Manage and maintain the CRM database, ensuring accurate and updated customer information.
Develop and execute customer engagement, retention, and loyalty programs.
Analyze customer behaviour, purchase patterns, and feedback to drive targeted campaigns.
Plan and execute SMS, email, WhatsApp, and call campaigns for promotions and customer engagement.
Coordinate with marketing and sales teams to align CRM strategies with business objectives.
Track campaign performance and generate reports with actionable insights.
Handle customer queries, feedback, and escalations to enhance customer satisfaction.
Support store teams with customer data, repeat purchase strategies, and clienteling initiatives.
Ensure data segmentation for personalized communication and targeted marketing efforts.

Key Requirements
2–4 years of experience in CRM, customer engagement, or loyalty programs.
Prior experience in retail, jewellery, B2C, or D2C industry preferred.




Proficiency in CRM tools and platforms (such as Gati, Unicomm, etc.)
Strong analytical and communication skills.
Ability to interpret data and translate insights into actionable strategies.
Valuable understanding of customer lifecycle management and retention techniques.
Proactive, organized, and detail-oriented approach.

Preferred Candidate Profile
Experience in luxury retail or jewellery industry will be an added advantage.
Familiarity with omnichannel customer engagement strategies.
Ability to work in a fast-paced, target-driven setting.

What We Offer
Prospect to work in a growing retail/jewellery brand.
Exposure to customer analytics and strategic CRM initiatives.
Collaborative and performance-driven work environment.

Pay: Up to ₹40,000.00 per month

Work Location: In person

📌 Crm Executive Mumbai (India)
🏢 House of MIJA
📍 India