Job Summary:
We are looking for a friendly and customer-focused Customer Care Executive to provide excellent service and ensure a smooth movie-going experience for our guests.

Key Responsibilities
Assist customers with ticket bookings, seat selection, cancellations, refunds, and general queries.
Handle customer complaints and resolve issues promptly and professionally.
Provide information about movies, show timings, offers, memberships, and cinema facilities.
Coordinate with Box Office, F&B;, Security, and Operations teams when required.
Handle online booking, payment, QR code, and ticket-related issues.
Collect customer feedback and maintain records of complaints and resolutions.
Support customers during peak hours, weekends, and special screenings.





Requirements
Graduate or equivalent qualification preferred.
0–3 years of experience in customer service, hospitality, retail, or entertainment.
Positive communication skills in English and Hindi; local language is an advantage.
Customer-friendly attitude with valuable problem-solving skills.
Basic computer knowledge.
Willingness to work in rotational shifts, weekends, and public holidays.

Pay: ₹14,000.00 - ₹18,000.00 per month

Perks:
Provident Fund

Work Location: In person

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