Job Summary

We are seeking a motivated and detail-oriented Technical Support Executive with 1 to 2 years of hands-on experience in IT support, troubleshooting, and customer issue resolution. In this role, you will act as the primary technical point of contact for clients and end-users, providing timely, high-quality technical assistance via email, chat, or phone. You will play a crucial role in maintaining system reliability, escalating complex issues, and ensuring maximum user satisfaction.

Key Responsibilities
Provide technical support to customers through phone, email, chat, or other communication channels.
Understand and troubleshoot basic software, hardware, and system-related issues.
Identify and resolve customer issues within the required time.
Escalate complex technical issues to the appropriate technical team when required.
Maintain proper records of customer complaints, issues, and resolutions.




Guide customers through step-by-step solutions in a transparent and skilled manner.
Follow up with customers to ensure that issues are resolved.
Coordinate with internal teams to resolve technical and customer-related issues.
Maintain a positive and professional customer experience.

Requirements
Bachelor's degree / Diploma in Computer Science, IT, or a related field is preferred.
Experience: 1–2 years of experience in technical support, helpdesk operations, or customer success roles.
Familiarity with web hosting basics, domain management, or cloud platforms is a plus.
Positive communication and problem-solving skills.
Valuable English communication skills.
Ability to work effectively as part of a team.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Technical Support Executive Thrissur
🏢 Internetever Technologies
📍 Thrissur