Hiring: Customer Service Executive / Senior Executive – Ocean Export

We are looking for experienced professionals with solid knowledge of Ocean Export / Freight Forwarding and customer handling.

Location: Marol, Mumbai
Experience: 2–4 Years
Industry: Freight Forwarding – Mandatory
Department: Customer Service – Export (Ocean)
Position: 1 Opening
Qualification: Graduation is mandatory
Interview: Face-to-Face

Key Responsibilities:
Handle end-to-end Ocean Export shipments from booking to final sailing
Coordinate with customers, shipping lines, carriers, and overseas agents
Process SI, VGM, BL instructions and export documentation
Place bookings with shipping lines and coordinate confirmations
Monitor cargo readiness, container planning, and sailing schedules
Coordinate MBL release and issue final MBLs to customers




Provide regular shipment updates and status reports to customers
Handle customer queries and resolve operational issues
Identify and resolve documentation discrepancies and amendments

Requirements:

1+ years of experience in Freight Forwarding only
Strong knowledge of Sea / FCL Export processes
Positive understanding of SI, VGM, BL and export documentation
Knowledge of USA & ROW export markets
Excellent customer service and communication skills
Robust attention to detail and ability to meet deadlines
Graduation is mandatory

Pay: ₹12,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Hiring: Customer Service Executive / Senior Executive – Ocean Export Mumbai (India)
🏢 Astitva Associates
📍 India