We're Hiring: Customer Support Executive

Location: Kolkata (On-site)
Shift: USA | UK | Canada | Australia
Type: Full-Time | Openings: 5

Looking to build a career in customer support and operations?

Join our growing team and gain hands-on experience in managing customer interactions, resolving queries, and ensuring a seamless experience for our students, parents, and teachers.

Why Join Us?
Opportunity to work in a fast-growing EdTech setting
Exposure to customer support, operations, and stakeholder management
Explicit career growth path: Customer Support Executive → Senior Executive → Team Lead
Work closely with Academics, Operations, and Leadership teams
Dynamic and team-oriented work culture
No sales targets
No cold calling
Customer support and issue resolution role

Key Responsibilities
Respond to and resolve queries from parents, students, and teachers via calls, emails, and chats
Handle customer concerns and escalations professionally
Coordinate with internal teams for timely issue resolution




Maintain accurate records of customer interactions and support tickets
Follow up on pending issues to ensure customer satisfaction
Prepare and update reports, trackers, and documentation
Ensure a positive customer experience at every touchpoint

Who Should Apply?
Graduates from any discipline
6 months to 1 year of experience in Customer Support, Customer Service, or Operations
Excellent verbal and written English communication skills
Comfortable handling calls and customer interactions
Strong problem-solving and coordination abilities
Basic knowledge of Excel / Google Sheets
Passionate about customer satisfaction and long-term career growth

If you're someone who enjoys helping people, solving problems, and delivering exceptional customer experiences, we'd love to hear from you!

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Associate Kolkata
🏢 Connect2Learn
📍 Kolkata