Responding to client support requests.
Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
Contacting clients to find out the nature of the problem.
Traveling to the client’s location or connecting via a remote link.
Troubleshooting hardware and software issues.
LOG call with the OEM service centre if systems are covered under Warranty.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.
Maintain daily work reports in a given format and share it with the team leader.

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:
Bachelor's (Preferred)

Experience:
IT support L1 / L2 : 1 year (Preferred)

Work Location: In person

📌 It Support Engineer Ghansoli
🏢 Redius Infosecurity
📍 Ghansoli