Assistant Manager - Collection

Job Description:

We are looking for an Assistant Manager – Collection with solid experience in Credit Card Collection/Recovery processes. The ideal candidate must have excellent team-handling abilities, robust understanding of collection KPIs, and hands-on experience managing performance and operational metrics.

Key Responsibilities
Lead and manage the credit card collection team through tele-calling.
Monitor and drive KPIs such as AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/CSAT, and DSAT.
Work towards improving bottom-quartile performance.
Manage attrition effectively and assist in career mapping for agents.
Ensure smooth daily operations with proper rostering and shift planning.
Maintain team motivation and ensure solid communication flow.
Collaborate with stakeholders for performance improvement.




Work in rotational shifts and rotational week-offs.

Eligibility Criteria:
Minimum Qualification: Graduate in any stream.
Minimum 2 years of experience as Assistant Manager in Credit Card Collection/Recovery.
Excellent communication and team management skills.
Hands-on experience in performance metrics and reporting.
Knowledge of "bouquet" (collection strategy/queue allocation).
Multilingual candidates preferred (excluding Tamil as mandatory).
Immediate joiners preferred.

Compensation
CTC: ₹4 – 5 LPA + Performance Incentives
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Work Details
Shift: Day shift
Week Off: Sunday fixed off
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Navi Mumbai

📌 Assistant Manager Collection Navi Mumbai
🏢 ONE POINT ONE SOLUTIONS
📍 Navi Mumbai