Position Overview

The Telecaller Head will be responsible for leading and managing the telecalling team to drive customer engagement, lead generation, dealer/distributor communication, and business conversions. The role requires robust leadership, team management, performance monitoring, and process improvement skills to ensure achievement of business targets and operational excellence.

Key Responsibilities
Lead, manage, and motivate the telecalling team to achieve daily, weekly, and monthly targets.
Develop telecalling strategies to improve lead generation and conversion rates.
Monitor team performance through regular reviews, call audits, and KPI tracking.
Train, mentor, and coach telecallers on communication skills, objection handling, and sales techniques.
Ensure timely follow-up with customers, dealers, distributors, and business partners.
Prepare and analyze telecalling reports, conversion reports, and performance dashboards.
Coordinate with Sales, Marketing,



and Operations teams for lead allocation and follow-up.
Maintain customer databases and ensure accurate data entry in CRM/ERP systems.
Handle escalated customer concerns and provide effective resolutions.
Implement process improvements to enhance team productivity and customer experience.

Key Skills & Competencies
Team Leadership & People Management
Telecalling Operations Management
Sales & Lead Conversion
Customer Relationship Management
Solid Communication & Negotiation Skills
Performance Monitoring & Reporting
CRM/ERP Management
Problem-Solving & Decision-Making
Training & Development

Qualification
Graduate in any discipline.
MBA/PGDM in Marketing or Sales preferred.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Telecaller Head Bhubaneswar
🏢 SURYA INTERNATIONAL
📍 Bhubaneswar