We are looking for a Genesys WDE Engineer/Developer with solid hands-on experience in Genesys WDE and Genesys on-premise configuration. The candidate should understand the overall Genesys architecture and be able to configure, support, and troubleshoot WDE and related platform components.
MUST-HAVE SKILLS / EXPERIENCE
Solid hands-on experience with Genesys WDE*.
Strong experience with Genesys configuration and administration* in an on-premise setting.
Good understanding of Genesys Engage / on-premise architecture* and end-to-end interaction flows.
Experience configuring applications, agents, places, DNs,
application options, connections, and related Genesys objects.
Understanding of voice and email interaction lifecycles, routing, and agent desktop behavior.
Ability to troubleshoot issues using Genesys application logs and configuration analysis.
Working knowledge of Configuration Server, SIP Server/T-Server, Interaction Server, URS, Stat Server, Management Layer, and Solution Control Server*.
Robust troubleshooting and analytical skills.
VALUABLE-TO-HAVE SKILLS
Development experience with C# and .NET Framework*.
Experience developing, maintaining, or troubleshooting WDE customizations*.
Knowledge of Genesys SDKs/APIs* and WDE extension/customization frameworks.
Experience with WPF/XAML*.
Experience integrating WDE with enterprise/backend applications.