About the Role:We are looking for a dedicated Technical Support Engineer to join our team and assist in resolving technical issues for our customers. The ideal candidate should have a solid technical background, excellent problem-solving skills, and the ability to communicate complex technical concepts clearly.

Key Responsibilities:
Provide first-line technical support to customers via phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network-related issues.
Document customer interactions and solutions in the ticketing system.
Collaborate with internal teams to escalate and resolve complex issues.
Assist in the installation, configuration, and maintenance of software and hardware.
Create and update knowledge base articles for common technical issues.
Ensure timely resolution of customer concerns while maintaining high customer satisfaction.
Stay updated on recent technologies and industry best practices.

Requirements:
Bachelor's degree in Computer Science, Information Technology,



or a related field.
Proven experience in technical support, IT helpdesk, or a similar role.
Strong knowledge of operating systems (Windows, Linux, macOS) and networking concepts.
Experience with troubleshooting hardware, software, and cloud-based applications.
Excellent problem-solving and analytical skills.
Solid communication skills with the ability to explain technical concepts to non-technical users.
Ability to work in a fast-paced environment and handle multiple customer queries efficiently.
Certifications like CompTIA A+, ITIL, or CCNA are a plus.

What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and skill development.
A dynamic and collaborative work environment.

Experience:

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Flexible schedule

Work Location: In person

📌 Technical Support Executive Gurugram
🏢 Turning Cloud Solutions
📍 Gurugram