The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives
functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile
We are seeking an experienced ServiceNow ITSM /ITM/CSM Developer with 6–9 years of hands-on
experience in ITSM/ITOM implementations, enhancements, and BAU support. The candidate should
have robust expertise in configuring ITSM workflows, service catalog, integrations, automation using
Flow Designer, and supporting enterprise-scale ServiceNow environments.

Key Responsibilities:
Key Skills:
ServiceNow SDK (NOW SDK): Local application initialization, metadata

transformation, and scoped application deployment using IDEs such as VS Code
ServiceNow Fluent: Application metadata, server-side JavaScript modules and thirdparty libraries
Now Assist for Creator / GenAI: Code generation,



development productivity and

workflow automation
ITSM: Incident, Problem, Change, Knowledge, Service Catalog and SLM
Platform Development: Flow Designer, ACLs, server-side/client-side APIs, workflows

and email notifications
Custom Scoped Application Development
Testing & Platform: ATF, Reports, Dashboards, Import Sets, Transformations, Update

Sets, System Clone and Upgrades
Integrations: REST APIs, Integrations and Orchestration

Any graduate

Preferred Skills:
ServiceNow Certified System Administrator (CSA)
ServiceNow CIS‑ITSM certification
Experience with Reporting, Dashboards, and Performance Analytics
Exposure to ITOM, Discovery, or Cloud integrations
Experience working in Agile / Scrum settings

📌 Manager Servicenow Developer Itom / Itam / Grc Bengaluru Servicenow
🏢 Deloitte
📍 Bengaluru