Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person.

· Collaborating with the team to effectively document business processes
Assist in providing holistic solutions that address the challenges faced by the customer
Assist the stakeholders to define user acceptance tests for recent or improved business processes and IT systems.
Checking and analyzing derived requirements that meet the customers’ requests
Take part in meetings with stakeholders and assist in presenting issues and solutions both verbally and in writing
Tech savvy with working knowledge of office automation products, databases (RDBMS preferred), and IT-related terms.
Positive understanding of computer systems, mobile devices and other tech products.
An in-depth understanding of the software and equipment used by the customers/organization.
Taking ownership of customer issues reported and seeing problems through to resolution
Ask customers targeted questions to quickly understand the root of the problem




Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Track reported issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain valuable relationships with internal team and client-side stakeholders
Ensuring that the appropriate documents, manuals, etc., are up to date and readily available.

Pay: ₹253,000.00 - ₹600,000.00 per year

Benefits:
Health insurance
Provident Fund

Education:
Bachelor's (Required)

Experience:
IT support: 1 year (Required)

Work Location: In person

📌 Support Engineer Agartala
🏢 Kran Consulting Private
📍 Agartala