Job Title: Cafe Outlet Manager – F&B; Experience Mandatory

Caravan Ice Creams, a premium ice cream café brand established in 1987, is seeking an experienced Cafe Outlet Manager to lead daily operations across our outlets.

This position is suitable only for candidates who have previously managed a café, restaurant, QSR, bakery, dessert outlet, or similar F&B; outlet.

Please apply only if you have hands-on F&B; outlet management experience.

Responsibilities:
Take complete ownership of daily café operations
Lead, train, schedule, and manage outlet staff
Maintain high standards of customer service and guest experience
Ensure product quality, hygiene, cleanliness, and SOP compliance
Handle customer complaints professionally
Manage opening and closing procedures
Monitor inventory, stock levels, wastage, and ordering requirements
Coordinate with central kitchen and operations team
Ensure billing accuracy, cash handling, and daily reports
Drive outlet sales through upselling and better customer experience
Maintain team discipline, grooming standards, and attendance

Mandatory Requirements:
Minimum 2 years experience managing an F&B; outlet
(Cafe / Restaurant / QSR / Bakery / Dessert brand preferred)
Experience handling a team of minimum 5 employees
Knowledge of:
POS billing systems




Inventory control
Food safety & hygiene standards
Customer service operations
Ability to work during weekends, holidays, and peak business hours
Robust communication skills
(English, Malayalam & Hindi preferred)

Candidates without restaurant/café management experience will not be considered. Preferred Background:
Cafe Manager
Restaurant Manager
QSR Store Manager
Assistant Restaurant Manager
Shift Manager in an organised F&B; brand

Compensation:

₹25,000 – ₹32,000 per month
(Based on experience and capability)

Perks:
Staff meals
ESI/PF as applicable
Growth opportunity as Caravan Ice Creams expands

Join us if you enjoy leading teams, creating great customer experiences, and building a growing F&B; brand.

Job Types: Permanent, Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Advantages:
Food provided
Leave encashment

Application Question(s):
Have you handled inventory and stock checking?
Have you managed a cafe/restaurant/F&B; outlet before?
Which POS software have you used?
Mention your previous F&B; outlet and your responsibilities.

Experience:
Café or QSR: 2 years (Required)

Language:
Hindi (Preferred)

Work Location: In person

📌 Cafe Manager Kochi
🏢 Caravan Ice Creams
📍 Kochi