Job description
Handle Inbound Chats for customer service
Coordinating with Operations and other support functions for any help related to chats
Follow the guidelines set out for chat handling
Processing tasks assigned as per defined process SLA and providing resolutions within the timelines.
Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence
Understanding client requirements and resolving queries through chats.
Adhering to company compliances and policies

Skills required:
Fluent and Positive / Excellent command on grammatically correct 'Written" and spoken English.

Years of experience needed:

0 to 5 yrs in Customer Service and Collections for L1 and L2.

Graduate freshers and Experience can apply
Versant score of 70 + at hiring stage.




Typing speed of 35 wpm with accuracy of 90% +
6 Days Working 1 Rotational Week Off.
Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrences.
Positive Analytical, logical, and reasoning skills are a must
Must have basic skills with usage of MS word and MS excel
Must be able to handle stress and work under pressure of SLAs

To Apply Call/Whatsapp : +91-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: Up to ₹350,000.00 per year

Benefits:
Health insurance

Education:
Bachelor's (Required)

Experience:
Customer service: 1 year (Required)

Language:
English (Required)

Work Location: In person

📌 Customer Associate Executive Non Voice Chat Bengaluru
🏢 Oak Leaf HR
📍 Bengaluru