International - Voice Customer Support

Designation: Associate Customer Support / Senior Associate Customer Support

Band / Grade: U1 / U2

Job Location: Bangalore, Electronic City

Process: CSA Voice Support

Employment Type: Full time / Permanent | Work from Office

Eligibility: Undergraduates and graduates may apply.

Experience:

Freshers to less than 24 months - U1

More than 24 months - U2

(Only voice experience to be considered 100% and Non Voice / Backend etc will have 50% weightage)

Required Skills:

Excellent voice communication, customer-handling and problem-solving skills

Basic computer proficiency and working knowledge of MS Office

Typing speed of at least 20 WPM with 80% accuracy

Transport: Two-way transportation will be provided.

Key Responsibilities:




Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions
Deliver timely, accurate and skilled customer service; document contact topics and actions in tools
Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards

Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion

Drop CV at +91-XXXXXXXXXX

Pay: ₹300,000.00 - ₹500,000.00 per year

Advantages:
Provident Fund

Work Location: In person

📌 International Voice Process Bengaluru
🏢 PrimeHire Solutions
📍 Bengaluru