Izara Health Care Private Limited is a healthcare services provider committed to delivering high-quality, patient-focused medical care with compassion and excellence. Established with the vision of making advanced healthcare accessible to all, the company specializes in eye care and allied health services, operating through a network of up-to-date hospitals and clinics.

The Patient Counsellor plays a key role in guiding patients through their eye care journey by providing information, emotional support, and counseling regarding eye conditions, diagnostic procedures, treatment options, and surgeries. The counsellor helps patients make informed decisions, improves treatment acceptance, and ensures a positive patient experience.
Explain eye conditions, diagnostic tests, treatment plans, and surgical procedures in a straightforward and understandable manner
Counsel patients and attendants regarding pre-operative and post-operative care
Address patient concerns, fears, and questions empathetically
Coordinate between doctors, nurses, optometrists, and administrative staff
Assist patients with appointment scheduling, investigations, admissions, and discharges
Ensure smooth patient flow within the hospital
Verify patients’ insurance coverage before admission,



procedures, or outpatient services.
Coordinate with the billing department to ensure accurate claim submission
Review claims for errors or missing documentation
Follow up on pending, rejected, or denied claims.
Prepare and submit pre-authorization requests to insurance companies/TPAs
Follow up with insurers for approvals, queries, and clarifications
Maintain accurate patient insurance records and documentation
Handle cashless and reimbursement cases

Skills
Excellent communication and interpersonal skills
Empathy and patient-centered approach
Ability to explain medical information in simple language
Multilingual skills preferred
Basic computer knowledge

Experience
1–2 years of experience in a hospital
Freshers with solid communication skills may be considered

. Education
Bachelor’s degree ( Psychology, counseling, social work, or education)
Master’s degree in Counseling or Psychology
B.Sc or M.Sc in Optometry

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Counsellor Patient Counsellor Pathanamthitta
🏢 IZARA HEALTH CARE
📍 Pathanamthitta