Duties -
promote and market the business, sometimes to new or niche markets
manage budgets and maintain statistical and financial records
sell travel products and tour packages
source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
deliver and exceed branch performance and productivity
take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
deal with customer enquiries and aim to meet their expectations
provide sales reports to head office
implement alternative and innovative ideas for achieving recent business
oversee the smooth, productive running of the business
motivate the sales team to hit and exceed their targets and ensure company profitability
meet regularly with Management to give them sales figures and plan how they approach their work
meet company directors who advise on strategy and find out about any local issues and future trends
oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
organise incentives, bonus schemes and competitions
deal with disciplinary matters and customer complaints.
Skills:
Managing daily operations
Handling accounts
Making bookings for clients
good communication skills
Resolving client queries
Researching travel products and destinations
Supervising employees
Promoting package tours
Analysing data
Time management
sales and Marketing
Conflict resolution
the ability to lead and motivate a team
competent IT skills
an awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.