About the Role

We are looking for a friendly, responsible, and customer-focused Customer Support & Store Consultants Intern who can efficiently manage customer queries while also handling day-to-day store operations.

Key Responsibilities

Customer Support
Handle customer queries through WhatsApp, Instagram, calls, email, and other channels.
Assist customers with product information, availability, orders, payments, exchanges, and returns.
Resolve customer complaints professionally and ensure a positive customer experience.
Follow up on pending customer queries and orders.
Coordinate with the internal team for order-related issues.

Store Operations
Manage daily store opening and closing activities.
Assist customers visiting the store and provide product recommendations.
Maintain proper product display, merchandising, and store cleanliness.
Manage stock checking, inventory updates, and product movement.
Coordinate with the warehouse/team for stock requirements.
Maintain daily sales, customer, and store-related reports.
Support the team in achieving monthly sales targets.
Handle billing/POS and basic cash-related activities when required.





Requirements
0–1years of experience in customer service, retail, or store operations.
Positive communication and interpersonal skills.
Comfortable communicating with customers in English and Hindi.
Basic knowledge of Excel/Google Sheets.
Valuable understanding of Instagram and WhatsApp communication.
Ability to multitask and handle customers calmly.
Responsible, organised, and proactive.
Sales-oriented with a customer-first approach.

Preferred Qualities
Retail/fashion/lifestyle brand experience will be an advantage.
Positive sense of presentation and visual merchandising.
Positive attitude and willingness to learn.
Ability to independently manage store and customer-support responsibilities.

Key Performance Areas
Customer satisfaction
Response time and query resolution
Store sales and target achievement
Inventory accuracy
Store presentation
Order and complaint resolution
Overall store operations

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support & Fashion Consultant Pune
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📍 Pune