OB DESCRIPTION – SERVICE MANAGER

Business: Ashok Leyland – Light Commercial Vehicles (LCV)
Department: Service
Location: HOSPET/KOPPAL
Position: Service Manager

Job Purpose

To manage the complete LCV service operations, ensuring high customer satisfaction, workshop productivity, service revenue, quality, and maximum vehicle uptime.

Key Responsibilities
Manage day-to-day LCV workshop and service operations.
Lead, motivate, and monitor Service Advisors, Technicians, and workshop staff.
Achieve monthly service revenue, labour, parts, and customer retention targets.
Ensure timely opening and closure of Job Cards and proper repair estimation.
Monitor workshop productivity, technician efficiency, bay utilization, and turnaround time.




Handle customer escalations and ensure quick resolution of service-related issues.
Coordinate with Parts, Sales, Warranty, and Accounts teams for smooth operations.
Monitor workshop expenses, consumables, tools, and equipment.
Ensure proper implementation of company SOPs, safety standards, and service processes.
Conduct regular review meetings with the service team and track individual performance.

Contact Persone - Sajana K (HR) -+91-XXXXXXXXXX

Pay: Up to ₹60,000.00 per month

Work Location: In person

📌 Service Manager Automobile Industry Hosapete
🏢 BJS GROUP
📍 Hosapete