Campus-Beginner
Noida, Uttar Pradesh
Job Summary
An ITSM (IT Service Management) Qualified is responsible for managing and improving IT services to ensure they align with business requirements and deliver optimal user experience. The role focuses on ITIL processes such as Incident Management, Problem Management, Change Management, Request Management, and Service Level Management.
Key Responsibilities
Manage and govern ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
Monitor service performance and ensure compliance with agreed Service Level Agreements (SLAs).
Analyze incidents and recurring issues to identify root causes and drive continuous improvement.
Skill Requirements
Other Requirements
📌 Campus Beginner Noida
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📍 Noida