Job Description – Customer Service Engineer

Position: Customer Service Engineer
Experience: 2–3 Years
Location: Chennai
Employment Type: Full-Time
Work Mode: On-site
Contact:+91-XXXXXXXXXX

Job Summary

We are looking for a Customer Service Engineer with 2–3 years of experience to provide technical support, troubleshooting, installation, maintenance, and after-sales service to customers. The candidate should have good technical knowledge, communication skills, and the ability to handle customer issues professionally.

Key Responsibilities
Handle customer technical queries and provide timely support.
Diagnose and troubleshoot hardware, software, networking, and system-related issues.
Visit customer locations for installation, maintenance, troubleshooting, and service requirements.
Perform installation, configuration, testing, and commissioning of IT equipment and systems.
Coordinate with internal teams and vendors to resolve technical issues.
Maintain proper records of service calls, complaints, installations, and maintenance activities.
Follow up with customers to ensure issues are resolved and customer satisfaction is maintained.




Identify recurring technical issues and escalate them to the concerned team when required.
Provide basic guidance and technical support to customers regarding products and systems.
Ensure timely closure of service requests and maintain service quality.

Skills Required
2–3 years of experience in Customer Service / Technical Support / Field Service Engineering.
Good knowledge of computer hardware and troubleshooting.
Basic knowledge of LAN, networking, routers, switches, and connectivity issues.
Knowledge of Windows OS, software installation, and system configuration.
Positive problem-solving and analytical skills.
Good verbal and written communication skills.
Customer-focused attitude and skilled approach.
Willingness to travel to customer locations when required.

Qualification

Diploma / B.E. / B.Tech / B.Sc. / BCA / Any relevant technical qualification.

Preferred Experience

Candidates with experience in IT products, networking, system integration, hardware support, AMC/service support, or field technical support will be preferred.

Benefits:
Adaptable schedule

Work Location: In person

📌 Customer Service Engineer Chennai
🏢 Touchline Technologies
📍 Chennai