Company: Royal Enfield – Allied Auto Agencies,Patel Nagar
Department: Service
Location: Dehradun
Employment Type: Full time

Job Summary

We are looking for a customer-focused and well-spoken Customer Delight Executive (CDE) to ensure an excellent customer experience throughout the motorcycle service journey, from vehicle reception to final delivery and post-service follow-up.

Key Responsibilities
Welcome customers and understand their service requirements and concerns.
Coordinate with Service Advisors and technicians to ensure timely resolution of customer concerns.
Keep customers informed about service progress, additional repairs, and estimated delivery time.
Conduct regular follow-ups with customers during the service process.
Ensure a smooth and positive customer experience at the dealership.
Explain completed service work and repair details to customers when required.
Coordinate vehicle delivery and ensure all customer concerns have been addressed.
Conduct post-service follow-up calls to check customer satisfaction.
Record customer feedback, complaints, and suggestions accurately.




Handle customer complaints professionally and escalate unresolved issues to the Service Manager.
Support customer retention and improve overall service satisfaction.
Maintain proper customer records and follow dealership service processes.
Assist in achieving customer satisfaction and service quality targets.

Candidate Requirements
Graduate preferred.
Valuable communication and interpersonal skills.
Customer-service-oriented attitude.
Basic knowledge of motorcycles and automobile service processes is preferred.
Valuable telephone etiquette and follow-up skills.
Basic knowledge of MS Office and computer applications.
Ability to handle customer complaints calmly and professionally.
Freshers can also apply.

Key Skills
Customer Relationship Management
Communication Skills
Customer Complaint Handling
Follow-up & Coordination
Service Process Knowledge
Problem Solving
Team Coordination
MS Office
Customer Satisfaction

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Cde Customer Delight Executive Dehradun (India)
🏢 Royal Enfield (Allied Auto Agencies)
📍 India