Key Responsibilities
Handle inbound and outbound international customer calls professionally.
Resolve customer queries, complaints, and service requests effectively.
Maintain high-quality communication and customer service standards.
Understand customer requirements and provide accurate information.
Follow defined SOPs, call-handling procedures, and compliance guidelines.
Achieve assigned KPIs, productivity, AHT, CSAT, and quality targets.
Document customer interactions accurately in CRM/ticketing systems.
Escalate complex issues to the appropriate department when required.
Maintain a skilled and positive approach during customer interactions.
Ensure proper call etiquette, active listening, empathy, and problem-solving skills.
Work effectively in rotational shifts, including night shifts, as per business requirements.

Pay: Up to ₹440,000.00 per year

Experience:
International voice process: 1 year (Preferred)

Work Location: In person

📌 International Voice Executive Hyderabad (India)
🏢 GetWork
📍 India