Senior CRM & Client Coordinator
Industry: Matrimonial Services
Location: Telghani Naka, Raipur
Salary: 30,000 – 40,000 per month
Employment Type: Full-Time | Work from Office

Job Summary

We are looking for an experienced and professionally mature Senior CRM & Client Coordinator to manage client relationships and coordinate matrimonial services. The ideal candidate should have excellent communication skills, strong client-handling abilities and a qualified approach to managing sensitive client requirements.

Key Responsibilities
Manage relationships with existing and prospective clients.
Understand client requirements and provide appropriate profile coordination.
Handle regular client communication, follow-ups and service-related queries.
Coordinate with the internal team for profile sharing, responses and meetings.
Maintain accurate client records and follow-up details in the CRM.
Address client concerns professionally and ensure timely resolution.
Build and maintain robust long-term client relationships.
Handle confidential client information with discretion.
Coordinate appointments, meetings and other client-related activities.




Maintain regular follow-up reports and update management on client status.
Support client retention, renewals and overall service satisfaction.

Candidate Requirements
Graduate in any discipline.
8+ years of experience in CRM, Client Servicing, Customer Relationship Management, Counselling, Telecalling or Relationship Management.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Good follow-up, coordination and convincing skills.
Mature and skilled approach to client handling.
Ability to handle sensitive and confidential client conversations.
Good knowledge of MS Office and CRM systems.
Professional telephone etiquette and presentable personality.
Candidates with experience in matrimonial, hospitality, premium customer service or relationship management will be preferred.

Key Skills

CRM | Client Handling | Relationship Management | Follow-up | Communication | Coordination | Customer Service | Counselling | MS Office

Work Location: In person

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Senior Crm & Client Coordinator Raipur
🏢 Vandana ispat
📍 Raipur