Customer Care Executive

Company: The Premium Basket
Location: Ambernath, Maharashtra
Salary: ₹12,000 – ₹15,000 per month
Experience: Freshers can apply
Employment Type: Full-time

About the Role

We are looking for a Customer Care Executive to handle customer queries and provide a smooth and positive customer experience.

The ideal candidate should have basic English communication skills, be polite, patient, and willing to learn.

Key Responsibilities
Handle customer queries through phone, WhatsApp, email, and other communication channels.
Respond to customers politely and professionally.
Help customers with product-related questions, orders, delivery, returns, and complaints.
Coordinate with the operations and dispatch team to resolve customer issues.
Follow up with customers when required.
Maintain basic records of customer queries and complaints.
Ensure customer issues are resolved on time.
Escalate significant or difficult issues to the concerned team.




Maintain a positive and helpful attitude while communicating with customers.

Basic Requirements
Freshers can apply.
Basic English communication is required.
Should be comfortable speaking with customers.
Basic knowledge of WhatsApp, email, and MS Excel/Google Sheets.
Good communication and listening skills.
Polite, patient, and responsible.
Should be willing to learn and take ownership of customer queries.
Prior customer service experience will be an advantage but is not mandatory.

What We Are Looking For
Positive communication skills
Positive attitude
Patience while dealing with customers
Basic computer knowledge
Ability to handle multiple customer queries
Team player
Quick learner

Salary

₹12,000 – ₹15,000 per month, depending on skills and experience.

Freshers are welcome to apply.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages:
Paid sick time

Work Location: In person

📌 Customer Care Executive Ambernath
🏢 Zi Jibla Ventures
📍 Ambernath