Hiring: CRM Assistant Manager – Logistics

Experience: 4–5 Years
Industry: Logistics / Courier / 3PL
Job Type: Full-Time

About the Role

We are looking for an experienced CRM Assistant Manager – Logistics with 4–5 years of relevant experience in the logistics industry. The candidate should have solid knowledge of reverse pickups, shipment booking, pickup & delivery operations, customer handling, and logistics coordination.

Key Responsibilities
Manage day-to-day CRM activities and customer communication.
Handle customer queries related to shipments, pickups, deliveries, and bookings.
Manage and coordinate reverse pickup requests from initiation to closure.
Coordinate with operations, branches, hubs, and delivery teams for smooth shipment movement.
Monitor pending pickups, undelivered shipments, and customer complaints.
Handle customer escalations and ensure timely resolution.
Coordinate shipment booking and pickup scheduling.
Monitor service quality, TAT, and SLA performance.
Prepare daily/weekly CRM and operational reports.
Identify operational issues and coordinate with relevant teams for resolution.




Maintain robust relationships with existing clients and ensure customer satisfaction.
Assist in managing and guiding the CRM team.

Required Skills & Experience
4–5 years of experience in Logistics, Courier, E-commerce, 3PL, or a related industry.
Strong knowledge of Reverse Pickup / Reverse Logistics.
Positive understanding of shipment booking and pickup processes.
Practical knowledge of last-mile delivery and logistics operations.
Excellent customer handling and communication skills.
Strong follow-up, coordination, and problem-solving abilities.
Experience in handling customer escalations.
Good knowledge of MS Excel and CRM/software systems.
Ability to manage multiple customers and operational issues.
Team-handling experience will be an added advantage.

Preferred Background

Candidates from Courier, Logistics, E-commerce, 3PL, Last-Mile Delivery, or Reverse Logistics backgrounds will be preferred.

How to Apply

Interested candidates can share their updated resume on WhatsApp at +91-XXXXXXXXXX.

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Crm Assistant Manager – Logistics Gurugram
🏢 Easynxt Logistics
📍 Gurugram