Key Responsibilities:
Manage end-to-end SaaS platform operations and client technical requirements.
Lead and manage Tech Support and Customer Support teams.
Handle client meetings, technical solutioning, and pre-sales support.
Coordinate with Sales and Development teams for platform launches and implementations.
Manage SaaS integrations including API, SSO, HRMS, and related systems.
Drive process automation using Google Apps Script, AI tools, and MIS reporting.
Coordinate ISO, GDPR, VAPT, and information security activities.
Manage technology and development vendors.
Monitor and optimize AWS costs and usage.
Identify technical issues, troubleshoot problems, and ensure timely resolution.
Maintain strong client relationships and ensure smooth service delivery.

Required Skills:




3–6 years of experience in SaaS, Technology Operations, Product/Platform Operations, or Client Delivery.
Solid communication and client management skills.
Valuable technical understanding of SaaS platforms and integrations.
Experience in team handling and technical support management.
Solid problem-solving and analytical skills.
Knowledge of API, SSO, HRMS, AWS, and information security processes will be preferred.
Ability to coordinate effectively with Sales, Development, Support, and external vendors.

Pay: From ₹40,000.00 per month

Work Location: In person

📌 Senior Manager – Saas Platform & Client Operations Mumbai (India)
🏢 Property 365
📍 India