We are looking for a Client Servicing Executive who will be the first point of contact for our customers and help create a smooth, personalised shopping experience.

The ideal candidate should be confident, well-spoken, organised and genuinely interested in fashion. You will handle customer queries, follow-ups, order-related communication and coordinate with internal teams to ensure customer issues are resolved quickly.

Key Responsibilities
Handle customer queries through WhatsApp, Instagram, calls and other communication channels
Assist customers with product details, sizing, availability, orders and delivery-related queries
Follow up with customers regarding pending orders, payments, exchanges and other requirements
Coordinate with the sales, warehouse, logistics and production teams for order updates
Handle customer complaints professionally and work towards quick resolution
Maintain customer records and follow-up status
Follow up on leads and potential customers to improve conversions
Assist customers with product recommendations and styling suggestions when required
Collect customer feedback and share recurring issues with the team




Ensure a positive and personalised customer experience
Support the team during pop-ups, exhibitions and offline events when required

Requirements
Excellent communication skills – both verbal and written
Comfortable speaking to customers over phone and WhatsApp
Basic knowledge of Instagram and social media
Good follow-up and coordination skills
Comfortable using Google Sheets/Excel and basic computer applications
Strong organisational skills and attention to detail
Positive attitude and ability to handle customers patiently
Interest in fashion, styling and contemporary trends is a plus
Freshers with positive communication skills are welcome to apply

We are looking for someone who is:
Confident & approachable
Customer-focused
Proactive and responsible
Valuable at follow-ups
Fashion-conscious
Comfortable working in a fast-paced startup setting

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:
Cell phone reimbursement

Work Location: In person

📌 Client Servicing Executive Mumbai
🏢 Rebele Drip
📍 Mumbai