Key Responsibilities
Welcome guests warmly and ensure a seamless check-in and check-out experience.
Handle room reservations, modifications, cancellations, and guest requests.
Maintain accurate guest records and update information in the Property Management System (PMS).
Answer phone calls, emails, and guest inquiries professionally.
Coordinate with Housekeeping, Maintenance, and Food & Beverage teams to ensure guest satisfaction.
Handle guest complaints and provide prompt resolutions.
Assist guests with local information, transportation, and hotel services.
Ensure proper billing, cash handling, and daily financial transactions.
Maintain cleanliness and presentation standards at the front desk area.
Follow company policies, SOPs, and safety guidelines.

Eligibility Criteria
Graduate in Hotel Management or any related field.
0–2 years of experience in Front Office operations (freshers with relevant training may also apply).
Valuable communication skills in English and Hindi.
Basic knowledge of PMS software and MS Office.




Strong interpersonal and customer service skills.
Ability to work in rotational shifts, weekends, and holidays.

Desired Skills
Guest relationship management
Problem-solving ability
Attention to detail
Team collaboration
Skilled appearance and positive attitude
Time management

What We Offer
Competitive salary
Meals during duty
PF, ESIC, and Gratuity benefits
Career growth opportunities
Learning and development programs
A dynamic and supportive work environment

Join Bloom and be a part of creating memorable guest experiences every day.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Food provided
Health insurance
Leave encashment
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
Microsoft Office: 1 year (Preferred)
total work: 1 year (Preferred)

Language:
Hindi (Preferred)
English (Preferred)

Work Location: In person

📌 Front Office Associate Gurugram
🏢 bloom Hotel Group
📍 Gurugram