Front Office Manager

Location: Munnar, Kerala
Salary: ₹18,000 – ₹20,000 per month
Employment Type: Full-time

We are looking for an experienced and responsible Front Office Manager to oversee the day-to-day front office operations of our resort.

Key Responsibilities
Manage daily front office and reception operations.
Handle reservations, check-ins, check-outs, billing and guest communication.
Manage bookings from OTAs and direct channels.
Coordinate closely with the Housekeeping and Maintenance teams.
Handle guest queries, requests and complaints professionally.
Supervise and guide reception/front-office staff.
Maintain accurate occupancy, booking and daily revenue reports.
Use PMS, MS Office and Excel for daily operations and reporting.
Ensure smooth coordination between guests and all operational departments.
Maintain high standards of guest service and professionalism.

Requirements
3–5 years of relevant experience in a hotel/resort front-office role.




Diploma/Degree in Hotel Management is mandatory.
Prior hotel/resort experience is mandatory.
Practical experience with PMS, OTA bookings, reservations and billing.
Positive spoken and written English.
Malayalam and Hindi will be an advantage.
Good computer and MS Excel skills.
Strong communication, leadership and problem-solving skills.
Ability to manage reception staff and coordinate with other departments.
Must be comfortable working weekends, holidays and during peak seasons.
Qualified appearance and guest-oriented attitude.

Candidates with relevant hotel/resort experience and solid front-office operational knowledge are preferred. Apply through whatsapp - +91-XXXXXXXXXX

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Front Desk Receptionist Munnar
🏢 DREAM COCONUT VILLA RESORT
📍 Munnar