09 Oct
|
MyMD Healthcare
|
Kolkata
09 Oct
MyMD Healthcare
Kolkata
Roles & Responsibilities:
Managing Communications: Answer incoming customer calls or make outbound contacts via phone, email, or chat.
Resolving Issues: Troubleshoot complaints, address billing inquiries, and provide explicit product or service information.
Record Keeping: Log details of every customer interaction and update data accurately in CRM (Customer Relationship Management) software.
Escalating Problems: Forward complex or unresolved issues to senior departments or higher management.
Promoting Services: Identify opportunities to cross-sell or upsell products when appropriate.
Meeting Performance Targets: Maintain metrics like First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores
Qualification: Minimum Graduate
Experience- Minimum 6months
Pay: ₹10,000.00 - ₹15,000.00 per month
Advantages:
Provident Fund
Work Location: In person
📌 Call Center Executive Kolkata
🏢 MyMD Healthcare
📍 Kolkata