CSR would we responsible for delivering exceptional customer service throughout the customer lifecycle—from initial inquiry to possession or tenancy. The role involves addressing customer queries, coordinating with internal departments, managing rental leads, conducting site visits, and ensuring a seamless customer experience while building long-term relationships.

Key Responsibilities
Act as the primary point of contact for customers and provide prompt, qualified assistance.
Handle customer inquiries through phone calls, emails, WhatsApp, and in-person interactions.
Guide customers through documentation, payment follow-ups, agreement execution, registration, possession, and post-sales support.
Manage rental leads by contacting/calling prospective tenants, understanding their requirements, and scheduling property visits.
Conduct site visits for rental clients,



explain property features, amenities, rental terms, and pricing, and assist them in selecting suitable properties.
Follow up with prospective customers and rental clients to maximize conversions and occupancy.
Maintain accurate customer records, rental inquiries, and follow-up activities in the CRM system.
Resolve customer complaints professionally and escalate complex issues when required.
Ensure a high level of customer satisfaction by delivering timely and effective service.
Build long-term relationships with customers to encourage repeat business, referrals, and positive brand reputation.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Representative Durg
🏢 Rishabh Builders
📍 Durg