We are looking for a Customer Relation Executive (CRE) – Service to join our team at Roverz Motors, Karunagappally. The candidate will be responsible for handling customer interactions, service follow-ups, feedback, and ensuring a smooth customer experience throughout the service process.

Key Responsibilities
Welcome and assist customers visiting the service centre.
Handle customer queries and provide timely support.
Coordinate with the Service Advisors and Service Department for customer requirements.
Make service follow-up calls and update customers regarding vehicle status.
Collect customer feedback after service and maintain proper records.
Handle customer complaints and coordinate with the concerned team for resolution.
Conduct customer satisfaction calls and follow up on pending issues.
Maintain customer databases and update service-related information.
Support customer retention and improve overall customer experience.




Coordinate service reminders and follow-up activities.
Prepare daily/weekly customer follow-up reports when required.
Perform other customer service and administrative activities assigned by the management.

Requirements
Any degree or equivalent qualification.
Previous experience in customer relations, customer service, automobile service, or dealership operations will be an advantage.
Freshers with valuable communication skills may also apply.
Valuable verbal and written communication skills.
Basic computer knowledge and MS Office skills.
Customer-focused attitude and qualified behaviour.
Ability to work effectively with the Service Department team.

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Karunagappalli
🏢 Royal Enfield - Roverz Motors
📍 Karunagappalli