Operations & E-commerce Manager

Company: Miss Highness – Premium 925 Silver Jewellery
Location: Kaushambhi, Ghaziabad
Job Type: Full-time | In office
Working Days: Monday to Saturday

About the Role

We are looking for an experienced Operations & E-commerce Manager to take ownership of our day-to-day marketplace, website, warehouse, inventory, and fulfilment operations. The role requires strong team management, attention to detail, and the ability to solve operational issues quickly.

Key Responsibilities
Manage daily e-commerce operations across Amazon, Flipkart, Myntra, AJIO, Nykaa, Blinkit and Shopify.
Lead the operations team, assign responsibilities, monitor performance and ensure timely execution.
Oversee orders, dispatches, cancellations, inventory accuracy and warehouse activities.
Manage stock planning, replenishment, SKU mapping and ageing inventory.
Maintain marketplace listings, product information, launches and promotional updates.
Handle Shopify store operations including collections, banners, inventory sync and website updates.
Monitor pricing, discounts, margins,



sales performance and operational costs.
Coordinate with suppliers, couriers and internal teams for smooth fulfilment.
Manage NDR, RTO, returns, refunds, claims and customer escalations.
Track marketplace settlements, deductions and reconciliation with the finance team.
Maintain MIS, dashboards and weekly/monthly performance reports.
Develop SOPs and improve processes to increase efficiency and reduce operational losses.
Support retail stores, B2B orders and franchise fulfilment requirements.

What We’re Looking For
4+ years of experience in e-commerce, retail or D2C operations.
Experience managing teams and multi-channel order/inventory operations.
Hands-on knowledge of Shopify and marketplace seller panels.
Experience with OMS/WMS; OMS Guru experience is a plus.

Pay: ₹22,700.00 - ₹40,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Internet reimbursement
Leave encashment
Paid sick time

Work Location: In person

📌 E Commerce Operation Executive Kaushambi
🏢 Miss Highness
📍 Kaushambi