BPO Voice Process - Job Description

A BPO voice process involves communicating with customers over the phone to resolve their queries, provide information, and assist with their requests.

Key Responsibilities

Handle inbound and/or outbound customer calls.

Understand customer issues and provide appropriate solutions.

Provide information about products, services, orders, or accounts.

Handle customer complaints professionally.

Maintain accurate customer records after each call.

Follow company scripts, policies, and procedures.

Meet call quality, productivity, and customer satisfaction targets.

Escalate complex issues to the appropriate department.

Skills Required

Positive spoken English and communication skills.





Explicit pronunciation and confidence while speaking.

Valuable listening and problem-solving skills.

Basic computer knowledge.

Patience and a customer-friendly attitude.

Ability to work under pressure and meet targets.
Experience

0 - 4 Years
No. of Openings

35
Education

12th Pass
Role

Call Center Executive
Industry Type

Call Centre / BPO / ITES / LPO
Gender

[ Male / Female ]
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Face Interview Location

No. 347, DS Complex, Nehru Street, Ram Nagar Ghandhipuram,coimbatore

📌 Call Center Executive Fresher Coimbatore
🏢 Spancore technology
📍 Coimbatore