As an Executive - Customer Service, you will be responsible for communicating

with consumers of healthcare and

telecommunication providers in the United States. Depending on the assigned

process, you may be responsible for

assisting customers with their queries, providing information and support,

resolving service-related concerns, or

contacting consumers regarding overdue and unpaid bills on behalf of the

client.

For collection-based processes, you will communicate with consumers over the

phone, understand their payment

situation, and negotiate and facilitate payment of outstanding balances while

ensuring qualified and customer-

focused experience.

Utilize effective verbal communication and customer service skills while

communicating with customers to resolve the

account delinquency.

Able to manage difficult customer issues while working in a rapid-paced

environment

Determine the reason for delinquency and best course of action to assist

consumers.

Engage our consumers with the highest level of respect and dignity.





Document all collection efforts for each assigned account in accordance with

established procedures and compliance

policies.

Communicate professionally and regularly with leadership and peers on status

of accounts, escalations in accordance

with established standards.

Ensure all accounts in assigned lists are managed accurately and in a timely

manner.

Calls are majorly outbound and over a period moves to a blended

(inbound/outbound) setting.

Accounts are early/mid/late - stage defaults return payments, first payment

defaults, and work date follow up

assignments.
Experience

0 - 6 Years
No. of Openings

100
Education

10th Pass
Role

Customer Service Representative
Industry Type

Call Centre / BPO / ITES / LPO
Gender

[ Male / Female ]
Age Limit

18 - 38 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Advantages include

Two-way Cab

📌 Freshers & Experience Full Time Customer Service Representative Kharadi (India)
🏢 Eminence Market Research
📍 India