Description

Role:-
Clearance of PNRs received in designated GDS queue categories.
Issuance of Tickets from designated Manual Ticketing queues as per standard operating procedures agreed with respective markets.
Process Exchange, EMDs and Voids as per request received by reservations team
Must adhere to process metrics – TAT, Accuracy
To accomplish any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities.
The candidate should have a positive knowledge of GDS and must be able to analyze and differentiate between the various fare types.
E2E Travel Process Knowledge
The candidate should be able to maintain high accuracy, productivity standards and should have a high willingness to learn.

Responsibilities

Role:-
Clearance of PNRs received in designated GDS queue categories.
Issuance of Tickets from designated Manual Ticketing queues as per standard operating procedures agreed with respective markets.
Process Exchange,



EMDs and Voids as per request received by reservations team
Must adhere to process metrics – TAT, Accuracy
To accomplish any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities.
The candidate should have a valuable knowledge of GDS and must be able to analyze and differentiate between the various fare types.
E2E Travel Process Knowledge
The candidate should be able to maintain high accuracy, productivity standards and should have a high willingness to learn.

Qualifications

Required Skills/Qualification:
Graduate with 1+ years of experience
IATA/UFTAA Diploma would be an added advantage
GDS Knowledge is required.
Good communication skills
Sound analytical skills
Result focus and self-driven
High on flexibility
Knowledge of MS-Office
Positive on Multitasking and Time management.

📌 Executive Gurugram (India)
🏢 EXL
📍 India