Description

UX/UI Designer

Responsibilities
Understand the business objectives and current SFA-SFH CX landscape for the targeted applications.
Assess the existing CX/UI design capabilities, assets, and resources available across teams.
Engage with relevant business, product, design, and technology stakeholders to gather inputs and align expectations. Work with Sanjay( DV PM) and Yongqin (PO)
Shape and develop the CX Refresh proposal, including recommended execution approach and delivery model.
Identify prospects for improving user experience, consistency, accessibility, and business value.
Define the scope of CX improvements and associated assumptions, dependencies, and risks.
Provide a transparent recommendation on how the CX Refresh should be executed.
Estimate the effort, timeline, resource requirements, and investment needed for implementation. Work with the Lead ADT.




Identify capability gaps and recommend any additional support, skills, or resources required.
Present the proposal and recommendations to stakeholders and leadership for alignment and approval.

Qualifications

Desired Skills
CX/UI Design and Consulting
Design Thinking and User-Centered Design
External market – Industry standards perspective.
Stakeholder Management
Business Analysis and Requirement Discovery
Effort Estimation and Planning
Executive Communication and Proposal Development
Cross-functional Collaboration

Key Deliverable

A leadership-ready CX Refresh proposal outlining:
Recommended approach
Scope and priorities
Resource requirements
Delivery timeline
Estimated investment
Risks and dependencies
Implementation roadmap and next steps

📌 Ux/ui Designer Bengaluru
🏢 Zensar Technologies
📍 Bengaluru