We are seeking an experienced Service Manager – Solar Inverter Service to lead the complete after-sales service function for our solar inverter business. The role is responsible for managing technical support, field service operations, warranty management, service teams, customer satisfaction, and continuous product improvement.

The ideal candidate will collaborate with R&D;, Quality, Manufacturing, and Sales teams to ensure reliable product performance while establishing efficient service processes and delivering an exceptional customer experience.

Solar Inverter Service

Technical Troubleshooting

Root Cause Analysis (RCA)

Administrative Work

Technical Expertise

Responsibilities
Lead solar inverter service operations
Manage technical troubleshooting, warranty, and field support
Guide and develop service engineers and channel partners
Monitor service KPIs, customer satisfaction, and turnaround time
Develop service SOPs, technical documentation, and training programs

Must Have
5 to 6 years of experience in solar inverter service or technical support
Robust knowledge of on-grid, off-grid, and hybrid inverters
Team leadership and people management experience




Expertise in troubleshooting power electronics and PV systems
Robust problem-solving skills

Nice to have
Experience in inverter manufacturing or OEM setting
Experience with ERP/CRM platforms
Experience in service process automation and continuous improvement
Strong analytical skills

What's great in the job?
Great team of smart people, in a friendly and open culture
Expand your knowledge of various business industries
Create content that will help our users on a daily basis
Real responsibilities and challenges in a fast evolving company

Our Product

Discover our products.

READ

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position

Attractive salary package.

Trainings

12 days / year, including

6 of your choice.

Sport Activity

Play any sport with colleagues,

the bill is covered.

Eat & Drink

Fruit, coffee and

snacks provided.

📌 Solar Inverter Service Manager Surat
🏢 Heaven Green Energy
📍 Surat