Role & responsibilities
Follow up on delinquent accounts to recover overdue and bad debt amounts through calls, visits, and customer interactions.
Negotiate settlements and repayment plans with defaulting customers to maximize recovery while maintaining customer relationships.
Conduct field investigations and collection visits to trace customers, verify information, and identify repayment sources.
Coordinate with legal and recovery teams for difficult cases, repossessions, and accounts requiring legal action.
Maintain collection records and MIS reports by updating recovery status, customer commitments, and collection performance.

Preferred candidate profile
Experience in collections or recovery within NBFC, banking, vehicle finance, or lending industries.
Solid communication and negotiation skills with the ability to persuade customers and handle difficult recovery situations.
Field-oriented and result-driven qualified with local market knowledge and willingness to travel for collections.

📌 Collection Executive Rajkot (India)
🏢 Mahindra Finance
📍 India