09 Oct
|
Capgemini
|
India
Your Role
Own endtoend SLA management , including monitoring, reporting, reviews, and corrective actions.
Lead demand management for SAP Retail , covering demand planning, forecasting, and prioritization.
Manage and mentor crossfunctional delivery teams , ensuring performance and operational stability.
Act as the primary client interface for service delivery, governance, and escalations.
Drive operational excellence through KPI tracking, root cause analysis, and continuous improvement.
Your Profile
Solid experience in Service Delivery Management within AMS / SAP settings.
Handson knowledge of SAP Retail demand planning and operations .
Proven people management and stakeholder management capabilities.
Excellent communication, customer engagement, and escalation handling skills.
Expertise in process improvement, KPI management, and problem management .
-
📌 Service Delivery Manager Aldi Navi Mumbai (India)
🏢 Capgemini
📍 India