Welcome and greet guests in a friendly and qualified manner.
Assist guests with check-in, check-out, and other front-office requirements when needed.
Build positive relationships with guests and provide personalized service.
Handle guest requests, queries, feedback, and complaints promptly and professionally.
Follow up with guests to ensure their concerns are resolved satisfactorily.
Coordinate with Housekeeping, Food & Beverage, Front Office, Maintenance, and other departments.
Assist VIPs, repeat guests, and special-occasion guests with personalized arrangements.
Maintain accurate records of guest preferences, feedback, and complaints.
Conduct guest satisfaction follow-ups and collect feedback.
Provide information about hotel facilities, services, restaurants, local attractions, and transportation.
Maintain qualified grooming, communication, and hospitality standards.
Promote hotel facilities, services, and applicable offers to guests.
Ensure all guest interactions comply with hotel policies and service standards.
Prepare and maintain daily guest-relations reports when required.

Pay: ₹19,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Guest Relation Executive Mangalore
🏢 Artha Hospitality
📍 Mangalore