Prima di candidarti per un lavoro, seleziona la lingua che preferisci tra le opzioni disponibili in alto a destra in questa pagina.Esplora la tua prossima opportunità in un'organizzazione Fortune Global 500. Immagina possibilità creative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire.Descrizione impiego:Job DescriptionReceives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions.Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.Performs administrative work that requires working knowledge and skills:developed through formal training or work experience. Recognizes and solves typical problems that can occur in own work area by evaluating and selecting solutions from established options. Impacts own team through the quality of the services or information provided. Works within established procedures with a moderate degree of supervision.Job DescriptionProvides comprehensive customer service support to external stakeholders, including shippers, recipients,



and third parties. Ensures positive customer relations and the fair resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved. Manages or performs inside UPS and partner operations to deliver on performance and quality Key Performance Indicators. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback.Career Track Description: Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.Career Level Description: Performs administrative work that requires working knowledge and skills developed through formal training or work experience. Recognizes and solves typical problems by evaluating and selecting solutions from established options. Impacts own team through the quality of the services or information provided. Works within established procedures with moderate supervision.Tipo di dipendente:A tempo indeterminatoUPS si impegna a fornire un luogo di lavoro privo di discriminazioni, molestie e ritorsioni.

📌 Gbs Customer Service Representative (Maharashtra)
🏢 Ups-It
📍 Maharashtra